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Your use of the Site is expressly conditioned to the acceptance of the Terms and Conditions that are mentioned later, expressing your consent with them. Rancho Viejo reserves the right to add, delete or modify all or part of these Terms and Conditions at any time. Any addition, deletion or modification to the Terms and Conditions will take effect from the moment they are updated and published on the Rancho Viejo Site.


To use this Site, in accordance with these Terms and Conditions, Rancho Viejo provides you with a limited, non-transferable, revocable license to make and / or buy legitimate reservations, and it cannot be used for any other purpose, and you must refrain from making any reservation speculative, false or fraudulent. This Site and its content, such as: texts, paragraphs, statements, specific combination of words, letters or phonetic elements, graphics, button icons, trademarks, logos, graphic design works, photographs, commercial notices, patents, commercial method, specific combination of colors and shapes, editorial material, printed formats, search formats, digital downloads, data compilations, source codes, software, are the exclusive property of Rancho Viejo or it has all the Licenses and Authorizations for such use, therefore The Client may not copy, reproduce, republish, upload, modify, transmit, or distribute or in any way alter said content, except in the following cases:

  1. in which the Client downloads to view and print the material that is contained in this Site or

  2. download or print the material that is sent to your email by Rancho Viejo In both situations The Client may only and exclusively use it for their personal use.

As a condition for using the Website, the Client guarantees that:

  1. he's older,

  2. has the ability to bind and contract,

  3. you will use the site in accordance with the Terms of Use,

  4. You will only use the site to make reservations on your behalf or on behalf of a person for whom you can act on your behalf,

  5. will be responsible for the Terms of Use that apply to reservations made on behalf of those people, including any rules or restrictions,

  6. all the information you provide to the site is true, accurate, complete, current.


The rates published on this Site are valid only on the day of their quotation and are subject to change without prior notice. The rates shown are guaranteed upon receipt of the corresponding payment. All reservations are subject to availability. A reservation is considered completed when you have a confirmation number and the corresponding charge has been applied.

By booking online or by phone, you authorize the use of the credit card number provided to make the payment, expressly confirming that you know and accept our reservation, payment, disclaimer and cancellation policies. All changes to a reservation are subject to availability and rate re-quoting.

You need to print your reservation coupon and present it when claiming the services you reserve.

These policies also apply to cancel reservations made in fixed payments


We accept Visa, MasterCard, Stripe, Paypal as a payment method. If you prefer to pay by bank transfer, contact our Call Center.

The amount corresponding to the reservation will be charged immediately to your credit card.

Rates shown in Mexican pesos will be charged in Mexican pesos. Rates shown in US dollars will be charged in US dollars for transactions with Visa and MasterCard cards.

The billing of all services will be made from 24 to 72 hours after having completed the total payment of the requested services.


Rancho Viejo when rendering its services, observes and is strictly bound by the provisions of the General Tourism Law, the Federal Consumer Protection Law and other applicable legislation.

Rancho Viejo provides services as an intermediary between the client and the provider of the goods and services published on this website. Rancho Viejo establishes commercial negotiations within its own quality and service standards, such as, but not limited to: lodging, ground transportation, choosing only the most qualified and prestigious providers in the market.

By this means the client authorizes Rancho Viejo to act as a mediator in the hiring of the different chosen services, to make up his tourist package.

The commercial mediation service is performed directly by Rancho Viejo from its operations center located in San Jose del Pacifico, 70861 San Mateo Rio Hondo, Oax., Mexico, using its technological platform, regardless of the way the purchase is made. , either through the Internet, customer service points, telephone service or any other form of contact.

Rancho Viejo declares that:

  1. The photographs displayed on its Internet portal are for representative purposes and do not guarantee that, upon arrival, everything will be exactly the same as it is described therein;

  2. The descriptions of the travel services are constantly updated by Rancho Viejo but do not guarantee that everything will be exactly the same when you arrive.

  3. Rancho Viejo reserves the right to reject any person or client at the time it deems necessary.


Rancho Viejo will not assume responsibility for any claim, cost or expense produced by personal or third party injuries, accidents or death, loss or damage of personal belongings, lack of fun, anger, disappointment, anguish or frustration (whether mental or physical) resulting from the following causes:

  1. Acts or omissions of anyone other than Rancho Viejo or its employees;

  2. Illness, theft, labor disputes, strikes, mechanical failures, quarantine, government actions, weather conditions, or any other cause beyond the direct control of Rancho Viejo;

  3. Impossibility of the client to travel due to not having the required documents such as, but not limited to, valid passports, visas, personal identification, prescriptions or medical and certified documents. Rancho Viejo is not responsible to the client or any third party due to the impossibility or lack of personal documents of the client.

  4. Customer failure to follow instructions including, but not limited to flight departure times, time and date of entry and exit at hotels, and coupon redemption policies;

  5. Cancellation or change for any reason of the travel services offered and contracted by the Client. Rancho Viejo reserves the right to cancel or change the published services, but will try to replace them with similar services. If a reservation must be canceled, Rancho Viejo's liability will be limited to the refund of all money paid by the client;

  6. Total refunds do not apply in situations in which the trip has to be canceled, interrupted or postponed by Rancho Viejo for reasons beyond its control (force majeure, such as, but not limited to, weather conditions, hurricanes, earthquakes , strikes, wars, acts of terrorism, etc.) and in which Rancho Viejo's contractual obligations with its suppliers do not allow it to obtain reimbursement of the amount paid or to be paid to the supplier on behalf of the client. In these cases, Rancho Viejo reserves the right to retain 30% of the total amount paid for the reservation as an administrative expense and the remaining amount will be reimbursed with a nominative electronic voucher valid for 6 (six) months.

  7. Despite the fact that rates are constantly updated, in remote cases there is the possibility that there may be changes in rates without prior notice due to contingencies or force majeure. In these cases, the provider may not have a way to quickly update rates. Rancho Viejo makes periodic reviews where there may be differences between the price paid for the reservation and the price required to use the service. In case of changes in the rates, if it results in a lower price, that price will be charged and the difference will be refunded. If it results in a higher price, one of our Tourist Advisors will contact the Client and inform about the change. Rancho Viejo is not responsible for claims or inconveniences derived from the change of rates or the cancellation of the reservation.

Rancho Viejo will not assume any responsibility and the Client releases Rancho Viejo from all responsibility, from any claim, cost, expense or loss that The Client may suffer including any personal injury or third parties, accidents or death, damage to personal belongings, loss of fun, anger, disappointment, anguish or frustration, whether mental or physical, provided they are the result of:

  1. Any failure or fault on the part of the Direct Provider in providing the service.

  2. Any failure or lack on the part of the Client at the time of enjoying the contracted services.

  3. Any failure or failure of the Client to observe or comply with the terms and conditions, policies, instructions, recommendations, security measures, etc. of the final Service Providers.

  4. Cases of force majeure or fortuitous cases such as: strikes, delays, earthquakes, armed conflicts, hurricanes, snowfall, etc. (that are not attributable to Rancho Viejo).

  5. Acts or omissions of anyone other than Rancho Viejo.

  6. Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather, or any other cause beyond the direct control of Rancho Viejo.

  7. At the insistence of the Client to carry out any type of trip, tourist activity, tour, excursion, take any type of air, land, sea transportation and of any type, under precarious health conditions or that are not optimal for the development of such activities, as well as the development by the Client of any type of extreme sports or activities that may involve some danger and that were carried out under their full knowledge, or when they suffer from any type of disease, medical condition, disability, any type of allergy, Find under medication or medical prescription, indications of rest and / or all those medical conditions that at your own risk were omitted and that could result in a deterioration to your health at the time of carrying out said activities with awareness of cause, under such occasions always will consider were made at their own risk, releasing the Client to Rancho Viejo from any complaint , demand, complaint, disagreement, reward, compensation, compensation, courtesy, etc., derived from any incident caused during the development of any service or activity and any future event derived from the initial incident due to any of these causes.

  8. Any other event that is not under the direct control of Rancho Viejo.


The Site may contain links or hyperlinks to sites operated by third parties outside of Rancho Viejo. Such hyperlinks are only provided as a reference. Rancho Viejo does not control those sites and is not responsible for the content, privacy, and other practices of those sites. It is even up to the Client to take precautions so that the links they select or the software they download (either from the Site or other sites) are free of elements such as computer viruses, worms, Trojan horses, defects and other elements. harmful or destructive in nature. The fact that hyperlinks are included to other sites does not mean that Rancho Viejo endorses the content or materials of those sites or that it has an association with the operators of those sites.



Rancho Viejo will not be responsible for the content, information, publication, comments, photographs, videos, content of third-party hashtags, or any other material outside the scope of the direct administration of Rancho Viejo, nor for the material shared on said social sites by The Client or any third party outside the Rancho Viejo administration. The Client is responsible for the use that may be made of said sites, and the Client releases Rancho Viejo from any responsibility for any incorrect or malicious use that may be made of them, or for publications, information, comments, and miscellaneous material that It could be offensive, insidious, erroneous, pornographic or that could incite violence, rebellion, strike, or any activity not allowed by the Law and good customs.


The Client acknowledges and accepts his total obligation and responsibility to provide truthful and correct data on the ages, sex, names or surnames of both the Client and the other Clients and / or users who accompany him or who commission him to make use of this Site, as well as the data and complete information for the formation of the itinerary and the reservation of land and maritime services (hotels, visits, rental cars, restaurants, cruises, etc.), releasing Rancho Viejo from any responsibility for itinerary changes generated by poorly provided data, or by any error in the data provided by the Client for the issuance or purchase of tickets such as ages, sex, names, surnames, dates, forms of payment, routes, schedules, classes, categories, special conditions, etc., adhering where appropriate to the cancellation clauses expressed in these Terms and Conditions.


  1. Cancellations made one (1) day before the transfer date will be penalized with 100% of the total amount of the reservations.

  2. Cancellations made three (3) or more days before the transfer date will not be penalized

  3. A full refund (with electronic voucher) of the amount paid will be offered in the following cases:

    1. When the service is canceled by the provider.

    2. Due to illness (presenting a certificate from a local doctor)

  4. In case of not showing up for the service, 100% of the total amount of the reservations will be penalized.


Service refund will be granted:

  1. When the service is canceled by the provider.

  2. Due to illness, presenting a medical report.

  3. Cancellations or date changes are made before 11:00 am the day before the service.

Refunds will not be given in the following cases:

  1. If the client does not show up on the date and time of the service.


For any changes made during the date specified in this communication, the original reserved rates will be respected.

The Hotel charges penalty charges, if a reservation is canceled during the following seasons:

  1. From 24 / Apr / 2019 - 22 / Dec / 2019 there will be a penalty of one (1) night's stay, if you cancel 1 day before the reservation.

  2. From Dec / 23/2019 - Jan / 02/2020, you will be penalized with the entire stay if you cancel, 14 days before the reservation.

  3. From 03 / Jan / 2020 - 04 / Apr / 2020 will be penalized with two (2) nights of stay, if canceled 1 day before the reservation.

  4. From 05 / Apr / 2020 - 12 / Apr / 2020 will be penalized with full stay, if canceled 14 days before the reservation.

  5. From 13 / Apr / 2020 - 22 / Dec / 2020 there will be a penalty of one (1) night's stay, if canceled 1 day before the reservation.

  6. From 23 / Dec / 2020 - 02 / Jan / 2021 will be penalized with full stay, if canceled 14 days before the reservation.

The Hotel will charge fees for No Show ("No Show"). That is, guests who do not arrive, or do not check in at the Hotel on the date indicated in the reservation confirmation:

  1. From Apr / 24/2019 - Dec / 22/2019 there will be a penalty of one (1) night's stay.

  2. From Dec / 23/2019 - Jan / 02/2020 the full stay will be penalized.

  3. From 03 / Jan / 2020 - 04 / Apr / 2020 will be penalized with two (2) nights of stay.

  4. From 05 / Apr / 2020 - 12 / Apr / 2020 will be penalized with full stay.

  5. From 13 / Apr / 2020 - 22 / Dec / 2020 there will be a penalty of one (1) night's stay.

  6. From Dec / 23/2020 - Jan / 02/2021 will be penalized with full stay.

The Hotel will charge fees for early check-out. That is, guests who leave before their original date, the Full Stay charge will be applied.

Due to the right to environmental sanitation, there will be a charge of $ 26.06 MXN Mexican pesos per room per night, upon arrival at the hotel.

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